FAQ
1. What is Eden Lume?
A jewelry brand with unique pieces which cater to all women
2. How do I place an order?
Placing an order is easy! Simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details. Once your order is confirmed, we'll take care of the rest.
3. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment options through popular digital wallets.
4. How long does shipping take?
Shipping times vary based on your location and the shipping method you choose during checkout. We offer standard, expedited, and overnight shipping options. Estimated delivery times will be provided at the time of purchase.
5. Can I track my order?
Yes, you can! Once your order is shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its location.
6. What if I need to return or exchange a product?
We want you to be satisfied with your purchase. If you're not happy with a product, please review our Refund Policy for details on how to initiate a return or exchange. Keep in mind that certain items, such as personalized or perishable goods, may have specific return restrictions.
7. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that customs duties, taxes, and fees may apply to international orders, and these are the responsibility of the recipient.
8. How can I contact your customer service?
You can reach our friendly customer service team via email at info@edenlume. We are here to assist you with any questions, concerns, or assistance you may need.
9. Are your products safe for my pets?
Absolutely! We prioritize the safety and well-being of your pets. Our products are carefully sourced and selected to meet high-quality standards. However, we recommend reviewing product details, specifications, and usage guidelines to ensure they are appropriate for your pet's specific needs.
10. How can I stay updated on promotions and new arrivals?
To stay informed about our latest promotions, new arrivals, and pet-related tips, subscribe to our newsletter. You can also follow us on social media platforms like Facebook, Instagram, and Twitter for regular updates.
If you have any more questions or need further assistance, please don't hesitate to reach out to us. We're here to make your pet parenting journey a joyful and rewarding experience!