Shipping Policy

Shipping Policy 

Thank you for choosing Eden Lume for your pet-related needs. We are dedicated to providing you with a seamless and reliable shopping experience. This Shipping Policy outlines the details and terms related to the shipping of products purchased from Eden Lume

1. Shipping Destinations:
We currently offer worldwide shipping. Please ensure that the shipping address you provide is accurate and complete to avoid any delays or issues with delivery.

2. Processing Time:
Orders are typically processed within 1-3 business days from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods. Once your order is processed, you will receive a confirmation email with tracking information.

3. Shipping Methods and Timeframes:
We offer a range of shipping options to meet your needs:

a. Standard Shipping: Estimated delivery within 8 to 15 business days.

Please note that these timeframes are approximate and may vary based on factors such as your location and unforeseen shipping delays.

4. Shipping Fees:
Shipping fees are calculated based on the shipping method you choose, the destination, and the total weight of your order. The exact shipping cost will be displayed during the checkout process.

5. Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.

6. Delivery Attempts and Signature:
Our shipping carriers will make multiple attempts to deliver your package to the provided address. It is important to ensure that someone is available to receive the package. Some shipping methods may require a signature upon delivery.

7. International Shipping:
For international orders, please be aware of any customs duties, taxes, or fees that may apply to your shipment. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

8. Address Accuracy:
Please double-check the accuracy and completeness of your shipping address during checkout. ZenloSpace is not responsible for any delays or issues caused by incorrect or incomplete addresses.

9. Shipping Restrictions:
Certain products, such as hazardous materials or items prohibited for international shipping, may have shipping restrictions. These restrictions will be communicated during the checkout process.

10. Contact Us:
If you have any questions or concerns regarding your shipment, please contact our Customer Service team at [email address] or [phone number]. We are here to assist you and ensure your order reaches you in a timely manner.

At Eden Lume, we value your satisfaction and strive to provide you with a positive shopping experience from start to finish.