Refund Policy
Refund Policy for Eden Lume
Thank you for shopping at Eden Lume your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the terms and conditions for requesting a refund for products purchased from Eden Lume
1. Eligibility for Refund:
You may be eligible for a refund if you meet the following criteria:
a. You have purchased the product directly from Eden Lume
b. The product is in its original condition and packaging, with all tags and labels intact.
c. You initiate the refund request within 30 days from the date of delivery.
d. Your reason for requesting a refund falls within the accepted grounds (see section 2).
2. Accepted Grounds for Refund:
Refunds may be granted under the following circumstances:
a. Defective or Damaged Product: If the product you received is defective or damaged upon arrival, we will offer a full refund or replacement.
b. Incorrect Item: If you receive an incorrect product, we will provide a full refund or exchange.
c. Unavailability: In the event that the product you ordered becomes unavailable, we will issue a full refund.
d. Dissatisfaction: If you are dissatisfied with your purchase due to reasons such as quality, size, or color, you may request a refund. Please note that return shipping costs may apply in this case.
3. Non-Refundable Items:
Certain items are not eligible for a refund:
a. Personalized or custom-made products.
b. Perishable goods, such as food and treats.
c. Products that have been used, altered, or damaged by the customer.
4. Refund Process:
To request a refund, please follow these steps:
a. Contact our Customer Service team at info@edenlume.com within 7 days of receiving the product.
b. Provide your order number, a detailed description of the issue, and any relevant photographs.
c. Our Customer Service team will assess your request and guide you through the return process if applicable.
d. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
e. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 business days.
5. Return Shipping:
If the return is due to a defective or damaged product, Eden Lume will cover the return shipping costs. For other reasons, the customer is responsible for return shipping costs.
6. Contact Us:
If you have any questions, concerns, or need assistance with the refund process, please contact our Customer Service team at info@edenlume.com
Eden Lume is committed to ensuring your satisfaction with every purchase. We appreciate your trust in our products and services and strive to make your shopping experience with us a positive one.
Thank you for shopping at Eden Lume your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the terms and conditions for requesting a refund for products purchased from Eden Lume
1. Eligibility for Refund:
You may be eligible for a refund if you meet the following criteria:
a. You have purchased the product directly from Eden Lume
b. The product is in its original condition and packaging, with all tags and labels intact.
c. You initiate the refund request within 30 days from the date of delivery.
d. Your reason for requesting a refund falls within the accepted grounds (see section 2).
2. Accepted Grounds for Refund:
Refunds may be granted under the following circumstances:
a. Defective or Damaged Product: If the product you received is defective or damaged upon arrival, we will offer a full refund or replacement.
b. Incorrect Item: If you receive an incorrect product, we will provide a full refund or exchange.
c. Unavailability: In the event that the product you ordered becomes unavailable, we will issue a full refund.
d. Dissatisfaction: If you are dissatisfied with your purchase due to reasons such as quality, size, or color, you may request a refund. Please note that return shipping costs may apply in this case.
3. Non-Refundable Items:
Certain items are not eligible for a refund:
a. Personalized or custom-made products.
b. Perishable goods, such as food and treats.
c. Products that have been used, altered, or damaged by the customer.
4. Refund Process:
To request a refund, please follow these steps:
a. Contact our Customer Service team at info@edenlume.com within 7 days of receiving the product.
b. Provide your order number, a detailed description of the issue, and any relevant photographs.
c. Our Customer Service team will assess your request and guide you through the return process if applicable.
d. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
e. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 business days.
5. Return Shipping:
If the return is due to a defective or damaged product, Eden Lume will cover the return shipping costs. For other reasons, the customer is responsible for return shipping costs.
6. Contact Us:
If you have any questions, concerns, or need assistance with the refund process, please contact our Customer Service team at info@edenlume.com
Eden Lume is committed to ensuring your satisfaction with every purchase. We appreciate your trust in our products and services and strive to make your shopping experience with us a positive one.